Legal Terms and Conditions
PRECONTRACTUAL INFORMATION
Details of the agency/Organiser:
Name: VÍAS VILORIA, S.A.
Domicile: CALLE
SENRA , 28, 15702, SANTIAGO DE COMPOSTELA, LA CORUÑA, SPAIN
NIF: A15021074
Title — licence: XG-146
Telephone: 981-587911
Fax: 981-572736
E-mail: santiago@viajesviloria.com
Description of the journey: As indicated on
the website www.galiciaincoming.com and requested by this petition.
Visits/Tours included in the package: X No □ If
(a).....................................................................................................................................................
(b)......................................................
If the traveller is hiring other visits, we
would like to inform you that we are not responsible for informing us and
implementing them, given that it should be borne in mind that they are not part
of the combined contract.
Price information and collection:
Amount of travel: As indicated at
www.galiciaincoming.con
Payments made:
Total paid : EUR 0,00
TERMS OF PAYMENT:
Payment of a deposit of 40 % of the
total within 72 hours after receipt of confirmation of the booking.
The remaining amount should be paid 15 days
before the booking.
To this end, it may take the form of 2
forms:
Bank transfer to Viloria S.A. in BANCO
POPULAR
Address: Calle Senra
Street No 17 — Santiago de Compostela
IBAN:
ES40 0075 8916 5405 0014 7976 — BIC: POPUEMDS
With credit card by Virtual TPV Virtual
access to our website www.galiciaincoming.com with the access and indications
they will receive in the private area of your booking.
The total price of the trip, including its
taxes, surcharges, fees and any other costs added, is the overall price which
is expressed on the website www.galiciaincoming.com and in the package applied for,
which has been calculated on the basis of: exchange rate, price of passenger
transport resulting from the cost of fuel or other sources of energy, taxes or
charges on certain travel services included in the contract at the end of the
term.
The agency informs the client that, in
addition to the price indicated in Annex A, it may be required to pay
additional costs and expenses related to the services included in the journey,
once at its destination, such as airport charges, entry visas, etc., the exact
amount of which is fully unknown at this point in time, without prejudice to
the fact that:
it shall inform the traveller before the
conclusion of the contract. It is not part of the travel price: the costs of
running the retail agency on the occasion of the drawing up and cancellation,
if applicable, of the retail agency:
— Fees: ...
— Management expenditure: (a), subject to
modification: ....... (c) by....... (c) by: ....... (c) by: ...
— Cancellation/cancellation costs: They
shall be the amount equivalent to the price of the package minus cost savings
and revenues from alternative use of travel services, which may depend on the
time between the date of departure of the journey.
Additional costs: (a)
propies...................................................Other: ...
The agency holds the insolvency guarantee
provided for travel packages in Directive EU 2015/2302 and in the legislation
of the Autonomous Community of the Agency with security under the form of a
security under number 82212400 with the insurance company ASXA SEGUROS.
A Passenger declares that prior to the
conclusion of this pre-contractual information document, he has been informed,
in accordance with the applicable legislation on private insurance, about the
optional subscription of an insurance contract that covers the costs of
cancellation by a passenger, or of an assistance contract to cover the costs of
repatriation or transfer to the place of origin in the event of an accident,
illness or death.
Travel destinations information:
ACCORDING TO THE PROGRAMME AS REQUESTED BY
THE WEB SITE WWW.GALICIAINCOMIN.COM
The customer has been informed of the
documents necessary for entry, stay and exit at the place of destination, and
of transit, whether senior or underage (visas, and authorisations), as well as,
where applicable, of the necessary vaccines, and the obligation to obtain and hold
them prior to departure.
Irrespective of the information given, the
traveller is informed that it is his responsibility to have before the start of
the journey, and in good time, the documents which allow him to visit the
places of destination or transit. More information can be obtained from persons
with Spanish nationality on the following websites:
http: //www.exteriores.gob.es
Persons with a nationality other than the
Spanish nationality should consult at their embassies or consulates the
documentation requirements and other formalities to be completed for the
purpose of the journey.
In view of the manifest impossibility of
obtaining up-to-date information from each and every country, and the
requirements for entry/exit/transit, which, in addition to its own sovereignty,
may vary without notice, for each of the nationals of each country, the parties
agree that the traveller will contact the Spanish Ministry of Foreign Affairs,
or the consulate/embassy of the country of destination or transit in order to
verify and obtain the travel documents (visas, authorisations, etc.) and
necessary health.
Reduced mobility/Disability: □ If the
suppliers should be warned
of.....................................................
In agreement, where applicable, the
information about your physical conditions transferred to the travel agency,
the travel agency is of the opinion that the present travel in general terms is
PASS/X NOT APTO for persons with reduced
mobility. In the second case, the transfer of responsibility for any lack of
mobility or adaptation to travel agents on the occasion of travel
requests/needs to
confirm................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Use-by dateThis information on the travel
offer will be valid for a period of 15 days, after which the travel contract
without the relevant package travel contract or confirmation of the services
will lapse.
Amendment. This offer shall not be amended
unless the contracting parties expressly agree otherwise. The organiser and,
where applicable, the retailer shall communicate all changes to the
pre-contractual information to the traveller in a clear, comprehensible and
prominent manner before the conclusion of the package travel contract.
DATA PROTECTION: Pursuant to Regulation (EU) 2016/679 of the European Parliament
and of the Council of 27 April 2016 on the protection of individuals with
regard to the processing of personal data and on the free movement of such
data, and repealing Directive 95/46/EC (GDPR), Organic Law No 3/2018 of 5
December 1999 on the protection of personal data and the guarantee of digital
rights (LOPD-GDD), and the rules which would apply, where appropriate, at the
time of the collection of their personal data, VIAJES Viloria, S.A. has provided
the basic information with respect to their processing. Please find the
additional information attached to these conditions. Also, we would like to
inform you that you have the right to access, to correct, to limit your
processing, to delete your data and to request the portability of your data, as
explained in the additional information, by writing to the person in charge of
the file: Travel in Viloria, S.A., with a address at CALALE SENRA, 28, 15702,
SANTIAGO DE COMAFFIO, LA CORUÑA, SPAIN or e-mail santiago@viajesviloria.com. In
any event, you may lodge a complaint with the Spanish Data Protection Agency in
particular when you have not obtained satisfaction with the exercise of your
rights. The Agency’s management is C/Jorge Juan 6, 28001, Madrid, and its
website www.agpd.es < http: //www.agpd.es >.
MANDATORY ADDITIONAL PRE-CONTRACTUAL
INFORMATION
The combination of travel services offered
to you is a package within the meaning of the recast General Law for the
Protection of Consumers and Users and other complementary laws, approved by
Royal Legislative Decree 1/2007 of 16 November 2007.
Therefore, you will benefit from all EU
rights applying to packages. Wholesale and retail businesses will be fully
responsible for the proper performance of the package as a whole.
In addition, as required by law, wholesale
and retail companies are covered by a guarantee to refund the payments made
and, if the transport is included in the journey, to ensure their repatriation
in the event that they are insolvent.
Key rights under the recast General Law for
the Protection of Consumers and Users and other complementary laws, approved
by Royal Legislative Decree 1/2007 of 16 November 2007:
— Passengers will receive all essential
information about the package before concluding the contract.
There shall be at least one employer
responsible for the proper performance of all the travel services covered by
the contract.
Passengers shall be provided with an
emergency telephone number or contact details of a contact point where they can
contact the organiser and/or the retailer.
— Passengers may transfer the package to
another person at reasonable notice and, where appropriate, subject to the
payment of additional costs.
INFORMATION ON TRANSFER OF RIGHTS FROM
THE PACKAGE TRAVEL CONTRACT.
You may transfer the package travel contract,
once signed, to a third person who, meeting all the conditions applicable to
the booking giving rise to the contract, must inform the organiser and/or the
retailer accordingly.
written at least 7 days before departure.
Such an assignment will have to be accepted by the suppliers of the travel
services which make up the contract, having to obtain the transferee and, where
appropriate, the personal requirements which, such as visa or health
documentation, might be necessary. The organiser does not assume the successful
completion of the transfer, as set out above. If the transfer is effected, you
shall be jointly and severally liable with the transferee or the organiser or
retailer of the amounts still to be paid for the journey, or for the costs of
the assignment previously communicated to you.
INFORMATION ON VARIATIONS IN TRAVEL
PRICE
The price of the package may only be
increased if specific costs are incurred (for example, fuel prices) and is
expressly stipulated in the contract and in no case later than 20 days before
the start date.
the package. If the price increase exceeds
eight percent of the price of the package, the traveller may, within a period
not exceeding 24 hours, terminate the contract. If the organiser reserves the
right to a price increase, the traveller has a right to a price reduction if
there is a decrease in the relevant costs.
TERMINATION OF THE CONTRACT PRIOR TO THE
START OF THE JOURNEY AT THE REQUEST OF THE TRAVELLER, AMENDING THE ESSENTIAL
ELEMENTS OF THE CONTRACT.
— Passengers may terminate the contract
without paying any penalty and obtain a full refund of all payments made if any
of the essential elements of the package other than the price are significantly
changed. If before the start of the package the trader responsible for the
package cancels the package, travellers are entitled to a refund and
compensation where appropriate.
— In exceptional circumstances, for example
where there are serious security problems at the place of destination which may
affect the package, passengers may terminate the contract before the start of
the package without paying any penalty.
In addition, passengers may terminate the
contract at any time before the start of the package through the payment of an
appropriate and justifiable termination fee.
— If, after the start of the package,
significant elements of the package cannot be provided, suitable alternative
arrangements must be offered to the traveller at no extra cost. Travellers may
terminate the contract without paying any termination fee, where services are
not performed in accordance with the contract and this substantially affects
the performance of the package and the organiser or, where applicable, the
retailer fails to remedy the problem.
— Passengers shall also be entitled to a
price reduction or compensation for damages in the event of improper
performance or improper performance of the travel services.
ASSISTANCE TO THE TRAVELLER.
The organiser and the retailer shall
provide assistance to the traveller in the event that the traveller is in
difficulty. With pre-contractual information, and subsequently with the package
travel contract, the organiser and retailer are provided with details of their
emergency telephones. In the event of any incident, we are committed to
providing adequate assistance and without undue delay, especially in the event
of extraordinary circumstances.
TERMINATION OF THE CONTRACT PRIOR TO THE
START OF THE JOURNEY AT THE ORGANISER’S REQUEST.
The organiser and, if applicable, the
retailer may cancel the contract by refunding it all the payments made if the
number of persons enrolled on the package is less than the number required in
the pre-contractual information and is alerted within the legally required
deadlines, the following being:
1º 20 calendar days before the start of the
package, in the case of trips lasting more than six days.
2o Next calendar days before the start of
the package, in the case of trips lasting between two and six days,
40 hours before the start of the package in
the case of trips lasting less than two days.
Or because the organiser is aware that he
cannot carry out the journey because of unavoidable and extraordinary
circumstances. In such cases you will not be entitled to any compensation.
INSOLVENCY GUARANTEE FOR ORGANISER AND
RETAIL.
— If the organiser or retailer becomes
insolvent, the payments will be reimbursed. If the organiser or, where
applicable, the retailer becomes insolvent after the start of the package and
if transport is included in the package, repatriation of the travellers is
secured. Travel Viloria, S.A. has signed a guarantee of insolvency protection
with AXA, SEGUROS.
If services are denied because of the
insolvency of VIAJES Viloria, S.A., travellers may contact that entity or, as
the case may be, the competent authority: Tourism of Galicia — Galicia AGENCY
DE TOURISM DE GALICIA Address: Highway Santiago — Noia km 3. A Barcia — 15897
Santiago de Compostela. A Coruña. Telephone: 981 546 358
Consolidated text of the General Law for
the Protection of Consumers and Users and other complementary laws, approved by
Royal Legislative Decree 1/2007 of 16 November 2010, https:
//www.boe.es/buscar/act.php?id=BOE-A-2007-20555 https://www.boe.es/buscar/act.php?id=BOE-A-2007-20555
CONDICIONES DE VIAJE COMBINADO